When to use
I use (and teach) building rapport techniques to help build relationship more efficiently, for example, for interview preparations or as sales techniques.
How to use it?
Why do we have small talk at the beginning of a work meeting with a client? It has been proven that finding commonalities at the beginning of a relationship will increase your ability to be trusted. We have a friend, sport, passion in common for example. Another technique to build rapport is body language: - having the same posture with your client - using the same tone - using the same key words. If you can listen to key words they uses, make sure you reuse the exact same words - reframing when they stop talking before
presenting your new idea / asking a new question.