The Technique of expressing thoughts with clarity, compassion, self-responsibility, empathy, and the common good in mind
Focus attention on four components when communicating:
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Observation: focusing on facts, no interpretation or generalisation
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Feelings: expressing feelings without judgment
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Human needs: empathise with the other person's needs
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Requesting with Empathy vs Demanding
How to use it ?
A great technique for clients struggling to manage a non-violent communication.