The Technique of expressing thoughts with clarity, compassion, self-responsibility, empathy, and the common good in mind
Focus attention on four components when communicating:
Observation: focusing on facts, no interpretation or generalisation
Feelings: expressing feelings without judgment
Human needs: empathise with the other person's needs
Requesting with Empathy vs Demanding
How to use it ?
A great technique for clients struggling to manage a non-violent communication.